Review requests need an approval loop too.
A review workflow should not blindly ask every customer at the wrong moment. This sample FieldLayer loop shows how AI can draft and track the request while a human confirms the job is complete and the customer is likely happy.
The review-request flow
Invoice done or crew notes say the work is finished.
Owner confirms no open complaint, callback, or unresolved punch-list item.
Message is drafted with job context and the right tone.
Nothing customer-facing leaves without human approval.
Asked, waiting, reviewed, not a fit, or follow up later.
What the owner sees
- Completed jobs with no review request yet.
- Jobs blocked because the customer may be unhappy.
- Draft asks waiting for approval.
- Review requests already sent and still pending.
Draft review ask
“Thanks again for choosing us for the exterior repair. If everything looks good after the final walkthrough, would you be willing to leave a quick Google review? It helps other local homeowners know what to expect.”
The owner can approve, personalize, delay, or mark “do not ask yet.”
Open issue
Callback needed, billing concern, punch-list item, or unhappy reply.
Happy signal
Positive reply, clean completion note, paid invoice, or owner approval.
Message waiting
AI writes the ask; human chooses send/edit/wait.
Loop visible
Review asked, completed, pending, or skipped for a reason.
What this proves
Even a simple review workflow needs the FieldLayer rule: AI drafts, summarizes, flags, and tracks. Humans approve, decide timing, and protect the customer relationship.